jilibe Privacy Policy

1. Who We Are

jilibe ("we," "us," "our") operates the online gaming platform accessible at jilibe.com, offering casino games, live dealer games, slots, bingo, and related services to players in the Philippines. jilibe is the data controller responsible for the personal data of registered players and visitors to the jilibe platform.

This Privacy Policy applies to all personal data collected through the jilibe website, mobile interface, customer support channels, and any other touchpoint through which you interact with jilibe. By using the jilibe platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

jilibe collects the following categories of personal data from players and platform visitors:

jilibe does not collect sensitive personal information (as defined under the Data Privacy Act) such as health data, political opinions, or religious beliefs, except where strictly required by law.

3. How We Collect Your Data

jilibe collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jilibe platform, through cookies, log files, and similar tracking technologies (see Section 7).
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, and banking partners.
• Publicly available sources: Where permitted by law, jilibe may supplement your data with information from publicly available Philippine government databases for identity verification purposes.

4. How We Use Your Personal Data

jilibe uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jilibe account; processing login and authentication.
• Service delivery: Enabling you to play games, make deposits and withdrawals, and access all jilibe platform features.
• Identity and age verification: Verifying that you are who you say you are and that you meet the 21+ age requirement mandated by PAGCOR guidelines.
• Financial processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Legal and regulatory compliance: Complying with PAGCOR requirements, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), the Data Privacy Act of 2012, and other applicable Philippine laws.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates – only if you have opted in to receive such communications.
• Platform improvement: Analyzing usage patterns to improve the jilibe platform, fix bugs, and develop new features.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jilibe processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jilibe (i.e., to operate your account and deliver gaming services).
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, security, platform improvement, and responsible gaming monitoring, where jilibe's interests do not override your rights and freedoms as a data subject.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jilibe does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party services that assist jilibe in verifying your identity and age in compliance with PAGCOR and AML requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners necessary to process your deposits and withdrawals.
• Fraud prevention and AML screening services: Providers that help jilibe detect and prevent fraudulent transactions and money laundering activity.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on jilibe's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance, dispute resolution, or business operations.

All third-party service providers who process personal data on behalf of jilibe are required to enter into data processing agreements that obligate them to protect your data in accordance with the Data Privacy Act of 2012 and this Privacy Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jilibe platform. They help jilibe recognize your device, remember your preferences, keep your session secure, and understand how you use the platform.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the jilibe platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content. Used only with your explicit consent.

7.3 Managing Cookies

You can manage your cookie preferences through the cookie consent banner displayed when you first visit jilibe.com, or through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the jilibe platform. Withdrawing consent for analytics or marketing cookies will not affect your ability to play games or manage your account.

8. Data Security

jilibe implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilibe servers.
• AES-256 encryption for sensitive data stored in jilibe databases, including financial information and government ID details.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Role-based access controls ensuring that jilibe staff can only access personal data necessary for their specific job functions.
• 24/7 security monitoring of jilibe systems for suspicious activity and potential data breaches.
• Incident response procedures in place to detect, contain, and notify affected players and the National Privacy Commission (NPC) of any data breach within the timeframes required by the Data Privacy Act.

While jilibe takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jilibe immediately if you suspect unauthorized access to your account.

9. Data Retention

jilibe retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law:

• Account data: Retained for the duration of your active jilibe account, plus a minimum of 5 years after account closure, in compliance with PAGCOR record-keeping requirements and AML obligations under Republic Act No. 9160.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for the duration of your account plus 5 years after closure.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter for compliance documentation purposes.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymized or deleted.

When personal data is no longer required, jilibe will securely delete or anonymize it in accordance with industry best practices and the requirements of the Data Privacy Act.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jilibe:

• Right to be informed: The right to know what personal data jilibe collects about you, how it is used, and with whom it is shared – as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilibe holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your jilibe account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilibe's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilibe's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilibe has violated your data privacy rights.

To exercise any of these rights, please contact jilibe's Data Protection Officer at the contact details provided in Section 15. jilibe will respond to all data subject requests within 15 business days, as required by the Data Privacy Act and its Implementing Rules and Regulations.

Please note that some rights are subject to limitations. For example, jilibe may be unable to delete data that it is legally required to retain under PAGCOR regulations or AML law.

11. Children's Privacy

The jilibe platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR guidelines for online gaming in the Philippines. jilibe does not knowingly collect personal data from individuals under the age of 21.

If jilibe discovers that personal data has been collected from a person under 21, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the payment source. If you believe a minor has registered on jilibe, please contact our support team immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. jilibe supports the responsible gaming initiatives of PAGCOR aimed at protecting minors from gambling-related harm.

12. International Data Transfers

jilibe primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in countries outside the Philippines – for example, where jilibe uses cloud infrastructure or third-party service providers with operations in other jurisdictions.

Where such transfers occur, jilibe ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the NPC.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Your explicit consent to the transfer, where required by law.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer.

13. Third-Party Links

The jilibe platform may contain links to third-party websites or services for informational purposes. jilibe is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the jilibe platform. We encourage you to review the privacy policies of any third-party websites you visit.

jilibe does not endorse or make any representations about third-party websites linked from the jilibe platform. Accessing third-party websites from jilibe is entirely at your own risk.

14. Changes to This Privacy Policy

jilibe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, jilibe will notify registered players via email or a prominent notice on the jilibe platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the jilibe platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jilibe protects your personal data. The most current version is always available at jilibe.com/privacy-policy.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilibe, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days for formal data subject requests; within 30 minutes for general support inquiries
• Languages: English and Filipino
• Hours: 24 hours a day, 7 days a week

If you are not satisfied with jilibe's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last updated on January 1, 2026. jilibe reserves the right to update this policy at any time. Please check this page regularly for the most current version.